FAQ

• Order online at www.sawanddust.com

• Order over the phone by texting: 865-221-7388

• Submit a Form on our Contact Us Page with the details of your custom order and we will reach out to you via phone.

• We will work hard to help you confirm every last detail of your order before hitting the buy button if you need help however if you need to make a change to your custom order, such as finish color, size, delivery method, etc, you'll have 24 hrs from when your order is submitted to make that change.

• After the 24 hr window, wheels have been set in motion toward making your custom furniture, and we're not able to make any additional adjustments, or cancel your order.

• If you still have questions... please call 865-221-7388, text, or email We'd love to help!

• Saw & Dust Woodworks is a garage-started, locally owned furniture company. Saw & Dust Woodworks-built-furniture is hand-made by a small team of local carpenters at our shop in Maryville, TN.

• We also offer a collection of Vintage Farmhouse Home Decor that are refurbished locally and/or hand-crafted by local artisans around Tennessee.

• We believe in supporting small business and offering local artists a chance to showcase & sell their work.

• Additionally, we offer local commercial & residential painting services as some of our carpenters are also experienced painters, finish carpenters and handymen.

OUR COSMETIC STANDARD

• At Saw & Dust Woodworks, we take pride and care about each and every unique piece of furniture of solid wood furniture that we sell.

• The furniture that is handcrafted and brush-finished by our team is built using solid wood that can look distressed and has a reclaimed look.

• Given the handmade and hand-finished nature of the products we craft, variations and imperfections in the wood should be expected and celebrated!

• Just as every tree is unique, so too is every piece of furniture that is handcrafted and hand-finished just for you.

• Every piece of furniture will have a unique grain pattern and slight color variation as a result of the grain pattern.

• Other characteristics of handcrafted, solid wood furniture include open knots, (knots on top surfaces are filled by our craftsmen), visible brush strokes, micro-imperfections, and textural variations in the durable, hand-brushed finishes, unique distress marks, exposed screws, wood filler marks, rustic welds, joint lines, and distinctive nicks, splits, cracks, and other imperfections. We allow up to approx. 1" of variation across all measurements due to the custom nature of the handcrafted furniture we build. Those who do not appreciate variations and imperfections should not purchase handcrafted furniture.

• Solid wood may expand and contract due to changes in temperature and humidity. This natural movement enhances the one-of-a-kind beauty of solid hardwood and handcrafted furniture.

• It does not affect the structural integrity and is not considered defective. We do not offer machine-manufactured perfection - no two pieces are exactly alike since Saw & Dust Woodworks furniture is crafted to your order specifications.

• We celebrate the true uniqueness of every piece of solid wood furniture that is built and finished by hand in our woodshop.